California course
A phone-first California driver education course with focused lessons, practice, a final exam, and a clear certificate path.
Choose what you need help with
Pick a topic so your email lands with the right subject line. Include the email used in the app when you can.
Course or account help
App version, device, support ID if you have one, and a short description of what happened. We aim to reply within 2 business days.
Email course supportPurchase, restore, or refunds
Purchases go through the Apple App Store or Google Play. Refunds follow that store's policies. We can help with access and restore issues.
Email billing supportCertificate & shipping
After the final exam, confirm legal name and mailing address in the app. We print and mail within 1-3 business days. Ask us about status, delays, or replacements.
Email certificate supportAccount recovery
New device? Support may ask for email, name, date of birth, mailing details, purchase status, or recovery IDs before linking records.
Email recovery supportShipping & timing
Parents ask about this most. Here's the clear version of what happens after your teen passes.
How mailing works
- Purchase full access and finish the course path.
- Pass the final exam in the app.
- Confirm legal name and mailing address.
- We print and mail within 1-3 business days.
- Certificate mailing is included with purchase.
- Standard delivery is by USPS after it ships.
- Optional overnight shipping is available at certificate request.
- Profile and notifications show when it's sent.
Helpful details
- App version and platform (iOS or Android).
- Approximate date of purchase, certificate request, or issue.
- What you need help with: access, restore, progress, exam, certificate, recovery, or privacy.
- Screenshots only if they don't expose unnecessary personal info.
- For shipping status or a lost certificate, include the teen's name and the email used in the app.
Data deletion requests
Request deletion, correction, or a copy of 5Drive data by email. We verify identity before changing records.
Email support@5drivedriversed.com with the subject line 5Drive data deletion request, and include:
- The email address saved in the app, if one exists.
- Learner name and date of birth only if needed to identify the record.
- Any recovery, support, or certificate request ID from the app.
- Whether you want deletion, correction, a copy/export, or clarification.
We may need to verify identity before changing, deleting, or releasing account or certificate-related records. Deletion requests may remove or anonymize records that are not needed for course, certificate, payment, fraud-prevention, security, legal, regulatory, or audit reasons. Some records may still be retained for those purposes. We aim to respond within 2 business days.